How to Get Rid of Service Error 79 on the HP LaserJet

HP LaserJet printers are widely known for their reliability and high-quality output. However, like all electronic devices, they can occasionally encounter errors. One common issue users face is the Service Error 79, which can disrupt printing tasks and hinder productivity. This error is generally related to firmware issues, corrupt print jobs, or hardware problems.

In this comprehensive guide, we’ll delve into the causes of hp error 79 LaserJet printers and provide step-by-step instructions to resolve and prevent it.

Understanding Service Error 79

The Service Error 79 typically occurs when the printer encounters a fatal internal error. This issue causes the printer to freeze, display the error message on its control panel, and sometimes restart itself. The error can manifest due to several reasons, ranging from outdated firmware to hardware failures.

Read More: how to connect hp deskjet 4155e to wifi

Common Causes of Service Error 79

1. Outdated Firmware
   • The printer’s firmware is the internal software responsible for managing its operations. If the firmware is outdated, it may lack necessary updates to handle certain tasks, resulting in errors.
2. Corrupt Print Jobs
   • Print jobs with incompatible or corrupt data can overload the printer’s processing capabilities, causing it to malfunction.
3. Third-Party Print Drivers
   • Non-HP print drivers may not be fully compatible with the printer, leading to communication issues and triggering the error.
4. Network Communication Problems
   • If the printer is part of a network, communication errors or misconfigurations can result in Service Error 79.
5. Hardware Malfunctions
   • Faulty hardware components, such as the formatter board or memory module, can also be the source of the problem.

Steps to Get Rid of Service Error 79

1. Restart the Printer

The first step in addressing the error is to perform a simple restart, which can help reset the printer’s internal system.

Steps:

1. Turn off the printer using the power button.
2. Disconnect the power cord from the printer and the wall outlet.
3. Wait for about 30 seconds.
4. Reconnect the power cord and turn the printer back on.

If the error persists, proceed to the next steps.

2. Clear the Print Queue

A corrupt or problematic print job can trigger the error. Clearing the print queue ensures no faulty data is sent to the printer.

On Windows:

1. Open the Control Panel.
2. Go to Devices and Printers.
3. Right-click on your printer and select See what’s printing.
4. Cancel all pending print jobs.

On Mac:

1. Go to System Preferences > Printers & Scanners.
2. Select your printer and click Open Print Queue.
3. Remove all jobs listed in the queue.

Restart the printer after clearing the queue.

3. Update the Printer’s Firmware

Outdated firmware is a common cause of Service Error 79. Updating to the latest version can resolve many software-related issues.

Steps to Update Firmware:

1. Visit the HP Support Website.
2. Enter your printer model to find the latest firmware update.
3. Download the firmware file and follow the on-screen instructions to install it.
4. Restart the printer to apply the update.

4. Remove Third-Party Drivers and Accessories

If you’re using non-HP print drivers or third-party accessories (e.g., memory modules or toner cartridges), these might be causing compatibility issues.

Solution:

1. Replace third-party accessories with genuine HP components.
2. Uninstall third-party drivers and install the official HP driver for your printer from the HP Support website.

5. Disconnect the Printer from the Network

Network-related issues, such as misconfigured connections or incompatible network protocols, can result in Service Error 79.

Steps:

1. Disconnect the printer from the network by unplugging the Ethernet cable or disabling Wi-Fi.
2. Restart the printer.
3. Test the printer in standalone mode by printing a configuration page or another built-in report.

If the printer works without the network, reconfigure the network settings to resolve any conflicts.

6. Reset the Printer to Factory Defaults

Resetting the printer to its factory settings can resolve persistent software issues causing the error.

Steps to Reset:

1. Access the printer’s control panel and navigate to the Settings menu.
2. Select System Setup > Restore Factory Settings.
3. Confirm the reset. The printer will restart with default settings.

Note: Restoring defaults will erase any custom settings or configurations.

7. Inspect for Hardware Problems

If the error continues after software fixes, hardware issues may be the culprit. Faulty components like the formatter board, memory module, or power supply can cause the error.

Solution:

1. Remove and reinsert the memory module if your printer has one.
2. Inspect the formatter board for visible damage or loose connections.
3. If you suspect hardware failure, contact HP Customer Support or a certified technician for repairs.

Preventing Service Error 79

Taking preventive measures can significantly reduce the chances of encountering this error in the future.

1. Keep Firmware Updated

Regularly check for firmware updates on the HP Support website and install them promptly to ensure your printer runs smoothly.

2. Use Genuine HP Drivers and Accessories

Always use official HP drivers and certified accessories to avoid compatibility issues.

3. Monitor Print Jobs

Avoid sending overly complex or unsupported print jobs to the printer. Check print files for corrupt elements before printing.

4. Maintain a Stable Network Connection

Ensure the printer’s network configuration is stable and free from conflicts. Using a static IP address can prevent network-related errors.

5. Schedule Regular Maintenance

Perform routine maintenance on the printer, such as cleaning internal components and inspecting for wear and tear. Follow HP’s recommended servicing guidelines.

FAQs About Service Error 79

1. What triggers the Service Error 79 on HP LaserJet printers?

The error is typically caused by outdated firmware, corrupt print jobs, network communication problems, or hardware malfunctions.

2. Can I resolve Service Error 79 without professional help?

Yes, most cases can be resolved by following the troubleshooting steps outlined in this guide. However, hardware issues may require professional repair.

3. How often should I update my printer’s firmware?

It’s recommended to check for firmware updates every few months or whenever your printer exhibits unusual behavior.

4. Is Service Error 79 exclusive to HP LaserJet printers?

While this error is common in HP LaserJet models, similar errors may occur in other HP printer series.

5. Can using third-party accessories cause this error?

Yes, non-HP accessories can lead to compatibility issues, increasing the likelihood of errors.

Conclusion

The Service Error 79 on HP LaserJet printers, though disruptive, is a manageable issue with the right approach. By addressing potential causes like firmware glitches, corrupt print jobs, and hardware failures, you can effectively resolve the error and restore your printer to working condition.

Implementing preventive measures, such as using genuine HP components, maintaining updated firmware, and monitoring print jobs, can further reduce the likelihood of encountering this error in the future. For persistent issues, seeking assistance from HP Customer Support ensures your printer receives the necessary care.